Islamabad airport set to introduce premium ‘Meet and Assist’ service

ISLAMABAD: The Pakistan Airports Authority (PAA) is preparing to introduce a premium “Meet and Assist” service at the Islamabad International Airport, offering fast-track assistance, transport facilitation and lounge access for passengers, an official said on Thursday.

The service will be available only through advance booking and a digital system, with reservations required at least six hours prior to travel, according to PAA Director Commercial Rabia Salma.

She said that the facility will cater to a wide range of travellers, including senior citizens, business passengers and diplomats, and will include pick-up and drop-off services between home and airport.

Under the proposed system, passengers will be assisted through fast-track boarding and clearance processes. However, the official said that passport and travel document handling would remain strictly outside the scope of the service in line with regulatory rules.

The premium offering will also include access to CIP lounges, dedicated premium assistance, buggies and wheelchair support for eligible passengers.

According to the plan, the platinum package will be priced at $100, while gold and silver packages will cost $75 and $50 respectively.

The PAA is expected to earn around $23,000 per month from the service along with a 10 per cent revenue share, Rabia Salma said.

Speaking about the initiative, Arshad Malik, chief executive officer of Khush Aamdeed Meet and Assist and Concierge Services, expressed confidence in the project preparations.

“The launch of the Khush Aamdeed service at Islamabad International Airport reflects our commitment to upgrading aviation services in Pakistan,” he said.

“We are not just introducing a facility, but bringing in a modern, technology-enabled system that includes everything from real-time CRM tracking to apron logistics and dedicated passenger care, ensuring travellers at Islamabad Airport receive a secure, seamless and world-class experience. Our teams are fully engaged with all stakeholders and relevant institutions, and we are prepared to welcome our first passengers in the first week of July 2026,” he added.